Thursday, 12 October 2017

Bespoke uniforms setting the tone for a warm welcome...

Seeing the photo below of one of our guys at a recent launch made me realise just how far we've come as a business which is willing to break away from the stereotypical concepts in our industry and actually focus upon complimenting the profile and character of our clients' concepts.

For a number of years now we've happily implemented bespoke uniforms across our security teams. It started with clients wanting to differentiate themselves by maybe having a different colour tie, pink, mustard, gold, we've had them all!

We were happy to embrace this, as in honesty we didn't want to be a traditional security company, we always based our vision on being a customer service focused company that worked in the security industry.

More recently it is all part of the process of "warming" the environment with almost concealed security personnel being perceived more as "meet and greet" front of house concierges. This all contributes towards an increased focus on an inviting front door and enhanced customer care which in my opinion can only benefit all involved.

If you're looking for a company who are happy to take a less traditional approach to security and can provide personnel with a more debonair, hipster edge then please get in touch.

Brett McMann, Commercial Director. Professional Security

Thursday, 21 September 2017

Charity donations going swimmingly

When Suzi, our Office Manager, suggested we provide a weekly fruit bowl for our Head Office team little did we know it would benefit so many people outside of our office....

"When I first suggested the fruit bowl gesture internally it quickly snowballed to an idea that everyone seemed to embrace. It was suggested that we use an honesty box and people give as little or as much as they want for the fruit they take and that this would then be given to a selected charity"

Suzi Thistleton, Office Manager

We decided that we would raise money for a number of smaller charities throughout the year and would look to identify important causes in the local communities of the towns and cities where we supply our services.

By chance we had received an email on the same week from Kerry Lenton of the Woodlands Academy so we were quick to engage with her and see what we could do to help. Kerry gave us a real insight into her role and organisation alongside some ideas of what we could do to help, from the options given we decided to raise enough money to help fund a supervised swimming lesson for some of the children at the academy.

Pictured is Area Manager Jack Coyne visiting the academy and making our donation.

"In honesty I had never heard of the Woodlands Academy, but what a fantastic school it is. Having spent time there I am really pleased that we have been able to help and look forward to this being the first of many donations we can give to people across the country"

"Jack seemed genuinely interested in our teaching methods and approach to motivate and engage with all learners. We really appreciate your donation and the time Jack spent with us. On behalf of all of the staff and pupils at Woodlands Academy I would like to thank Professional Security for your support. Without donations like this we can not offer our pupils the practical approach to the curriculum which is crucial to their learning and development"

Kerry Lenton, Specialist Curriculum Support Officer

Tuesday, 1 August 2017

A busy weekend for new launches

We've been kept on our toes this weekend with a flurry of new clients and venue launches;

First up is the re-opening of a great location in Harrogate, with wise investment and clear direction we we're pleased to be asked to launch The Harrogate Arms, a welcomed addition to our Parliament Street clients.
There is a great selection of keg and cask ales, alongside  quality craft beers from around the world. Some taps are kept free to feature local or more unusual brews, and if gin is your thing you won't be disappointed!

" In my role as QCM I try to attend as many launches for the company as possible to ensure we are delivering to a high level of standard from the start of our security partnership with each client. Being at The Harrogate Arms all weekend I was hugely impressed by the venues' character and received constant positive feedback from visitors over the weekend. I am confident it will become a favourite of the local community"

Scott Gornall,
Quality Control Manager, Professional Security

Alexanders is a new European inspired bar and kitchen, set in a beautiful period building at the top of Skipton High Street.

This exciting new venue has something for everyone; a tiled gelato parlour, sumptuous bar and stylish theatre kitchen.

Regular live entertainment is planned and a fabulous terrace and garden set beside the Leeds - Liverpool canal.

As standard we will be putting a clear focus upon customer care however we have also embraced the request for a less traditional uniform, something which is currently proving popular with a lot of our clients.

It's a pleasure to be involved with operators who clearly have a passion to deliver to a high standard and we wish you both every success for the future.

Wednesday, 23 March 2016

Increasing our working relationship with JD Wetherspoon

During a key trading period in December JD Wetherspoon were just one of our many clients who worked closely with us to ensure a safe environment for seasonal celebrations by requesting an increase in security personnel for a number of their venues.

We were able to deliver this with internal audits scoring over 94% and all Key Performance Indicators achieved.

"We were pleased to have been able to assist one of our key clients at an incredibly busy time of year for them. It's a credit to our team that we were able to pull together and deliver around an extra 20 personnel working across a vast geography"

James Chaperlin, Project Manager, Professional Security


 "As a result of being able to facilitate our clients needs at short notice we have been able to increase our long term working relationship with them and are now supplying a number of new venues on their behalf across the North East."

Wednesday, 28 October 2015

ALMR announce late night award winners

Last night we were pleased to join the industry's finest at the dusk 'til dawn event  in London to celebrate outstanding operators and all that is great in the late night sector.

Long time supporters of the ALMR and Propel we joined 300 other delegates from across the industry enjoying an all round fantastic evening bringing together operators, managers and service providers to the late night sector under one roof at the Cafe de Paris.

After the dinner service this year's winners were announced bringing much excitement and anticipation to the room.

Spread over seven categories a number of our clients achieved finalist status with some, The Deltic Group, Intertain and Novus Leisure, actually winning the awards on the night.

The Deltic Group won the Entertainment award whilst iNTERTAIN won the award for Marketing and Promotion. Novus Leisure found success with their venue, Forge, being awarded the best Late Night Venue award.

Revolution Bars Group PLC won the Late Night Drink award, The Blues Kitchen won the Late Night Food award whilst Beds and Bars won this years' award for Service and Team Development.

A special Icon award was also given to the Ministry of Sound,  celebrating and acknowledging their 25th anniversary.

"We enjoyed a quality evening recognising all that is great about the late night industry. We are thrilled to be providing services for so many of the finalists and winners. It's good to see all the hard work that goes in being acknowledged on such a large stage. Congratulations to all involved"

Brett McMann

Commercial Director, Professional Security

Friday, 23 October 2015

ACS Champion of the Year 2015

We are thrilled to announce that we are once again a finalist for this year's much sought after ACS Champion of the Year award

Already a finalist in three other categories news broke yesterday that we had added a fourth to this years' quest to win a Security and Fire Excellence Award

The Security Industry Authority's Approved Contractor Scheme aims to raise the standards and promote Best Practice in turn creating a safer environment for the public. The award is open to all SIA Approved Contractors and seeks to identify those who have taken exceptional steps to further the spirit of the scheme given their available resources.

Our ACS score in this years' assessment was an impressive +165 from a possible 174, which firmly positions us as one of the leading participating companies within the scheme.

The awards will take place on November 25th at the Hilton on Park Lane in London so until then we cross our fingers and continue to promote the worth of being and buying from an SIA Approved Contractor.

If you wish to know more about the benefits of using an Approved Contractor please click here

Wednesday, 14 October 2015

Security Excellence Awards 2015

Proud to be finalists at the Security Excellence Awards in multiple categories!!

Here in the Professional Security offices we are all smiles following the news that we have yet again been announced as finalists at these prestigious awards. This year so far we are finalists in three categories;

Customer Care Initiative of the Year

We've worked hard in the last year to monitor our performance levels and engage with our clients for regular feedback. It's essential for us to understand how our clients feel we perform and how we could improve our level of service.

Contributions to Standards in the Security Sector

We have always aimed high and continue to do so but to be named a finalist in this category makes it all worthwhile. Our Best on Door award is here to help motivate security operatives to work to a high standard and also reward those who do. We are working hard to look at continually raising standards within our own business and the security industry.

Security Guarding Company of the Year

All of our security personnel, whether it be our retail guards, static security guards, door supervisors or event teams, are often the first interaction that people have with Professional Security. It's essential we continue to deploy well rounded professionals who will perform and represent to a high standard.

The awards night will take place on Wednesday 25th November at the London Hilton on Park Lane so until then cross your fingers for us!